12-31-2015 08:19 PM - edited 12-31-2015 08:26 PM
I'm a TELUS customer with Mobility accounts at both TELUS Mobility and Koodo Mobile and an internet account at TELUS Home Services. When I call TELUS customer service 1-866-558-2273 from my Koodo phone to talk to TELUS customer service, the system automatically transfers my call over to Koodo customer service. Who thought this would be a good idea?
Great feature... not! Also thanks for ignoring on Twitter. Your great customer service is getting better and better every day.
Cross-post with Koodo Community.
01-01-2016 01:13 AM
Why couldn't you call telus from you telus phone?
Did you @mention them on twitter? Was it telus or koodo you tweeted?
01-01-2016 01:23 AM - edited 01-01-2016 01:25 AM
Dark_Knight Maybe I don't have a TELUS phone?
"@TELUS @TELUSSupport @Koodo ..." tweeted this way three times in 2 days. I've since deleted the tweets since no reply came.
01-01-2016 12:28 PM
You specifically wrote that you do have a telus phone. So why couldn't you use that?
01-01-2016 05:10 PM - edited 01-01-2016 05:11 PM
Having a TELUS Mobility account doesn't mean I have a TELUS phone.
Why should it matter which phone I am calling from when I call their 1-866 number, and not 611?
01-01-2016 06:02 PM
Do you not have a telus mobility phone then? What did you need their help with?