Forum Discussion
Is it possible Telus has the worst customer service ever?
This post is more a rant then anything that hopefully someone at Telus will read and make changes. I am getting automatic messages from Telus on one of my company phones saying that its out of data ...
Telus customer service has been disappointing. Initially, we were promised a $40 unlimited data plan, but it turned out to be untrue. The salesperson at the shopping center lured us with promotions just to get us to sign up for the plan, but our actual monthly bill is higher than what they advertised. We reached out to four different Telus customer service representatives, as well as an in-store salesperson, and each of them provided conflicting information regarding our monthly charges. I wonder if Telus is facing financial difficulties, as their service quality has left much to be desired. I'm considering switching to Fido, as they seem to offer better service.
