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How do I cancel my Apple Watch plan?

weelee
Neighbour

I have been trying to cancel my Telus line for an Apple Watch that no longer works. I tried in person but was told I had to do it online. I tried online, but was told I had already made a change and would have to wait 19 days (I have not made any change!). I tried chat and this was the result:

Chat started with TELUS Assist
Wednesday August 31, 12:19 p.m.

Hi EILEEN, I'm TELUS Assist!

What can I help with today?
12:19

cancel (XXX) XXX-XXXX
You 12:20

Just to clarify, would you like to cancel the line, or move it onto its own account?
12:20

Cancel the line
You 12:20

Sorry, I didn’t understand that.
Are you looking to cancel the line completely or simply move it on a different account?
12:20

Cancel the line completely
You 12:20

I'm still not sure I've got this.
Let's start over, can you try rephrasing one more time?
12:20

I want to cancel the line completely
You 12:20

Just to clarify, would you like to cancel the line, or move it onto its own account?
12:20

CANCEL THE LINE
You 12:21

Sorry, I didn’t understand that.
Are you looking to cancel the line completely or simply move it on a different account?
12:21

to cancel the line completely
You 12:21

I'm still not sure I've got this.
Let's start over, can you rephrase that again for me?
12:21

 

How do I cancel this without waiting hours for Telus to answer their telephone?

1 ACCEPTED SOLUTION

WestCoasterBC
Community Power User
Community Power User

Reach out to them via twitter @TELUSsupport

 

They're very active and prompt on their social media channel for assistance.

View solution in original post

1 REPLY 1

WestCoasterBC
Community Power User
Community Power User

Reach out to them via twitter @TELUSsupport

 

They're very active and prompt on their social media channel for assistance.