Has anyone else ordered/purchased a phone online from telus?

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Neighbour
Just want to know how long it takes?

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Moderator
Moderator

Hi, normally, it will take 3-5 business days if the phone you want is in stock.

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Neighbour
They say they will email me once it's been sent but no email yet. I know it's Christmas but I now wish I had just gone into the store and got one.

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TELUS Employee
TELUS Employee

Hi, normally, the e-mail is sent on the same day the device will be received. I hope it helps. However, if you want to know where your order is. Try sending a private message on Facebook (TELUS) or a Tweet to @TELUSsupport, they will be able to check for you.

 

I hope it helps.

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Moderator
Moderator

Hi, normally, it will take 3-5 business days if the phone you want is in stock.

View solution in original post

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Neighbour
They say they will email me once it's been sent but no email yet. I know it's Christmas but I now wish I had just gone into the store and got one.

View solution in original post

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Neighbour
Here's the thing. No email to say it's been shipped. Nothing as yet and it's been over a week. I called today and guess what they tell me it's out of stock and now the same phone is 129.00 on a two year contract. Now wouldn't you think they'd tell me it was out of stock. I was not a happy customer and said a few things to let them know that....I asked to speak to the order centre. I talked to Joan....she told me too bad so sad....I wasn't very happy. She puts me on hold after I lost my mind and guess what? Suddenly it's in stock and on its way to me. She even gave me a tracking number. However no tracking number exists as yet according to Canada post and no email from telus to say it's been shipped. Did she say this just to get rid of ime?
I am a loyal telus fan and tell everyone they should be with them......not sure I will now. Jury is out.
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Neighbour
I ordered my phone from the telus website and it took 4 business days to arrive at my house. I didn't receive the email until the day before the phone arrived.
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TELUS Employee
TELUS Employee

Hi, normally, the e-mail is sent on the same day the device will be received. I hope it helps. However, if you want to know where your order is. Try sending a private message on Facebook (TELUS) or a Tweet to @TELUSsupport, they will be able to check for you.

 

I hope it helps.

View solution in original post