Hi,
I am severly disappointed in the recent service I received from the escalation manager at Telus. I am currently traveling outside Canada and I had turned roaming off on my phone but for some reason the roaming got unblocked on its own (Telus manager kept on blaming me stating "facts" insinuating I must have turned it on which I fail to understand since I didnt use my phone after turning roaming off and putting it in a drawer). To top it off, I had also received an email from Telus saying they had unblocked my data roaming on their own for god knows what reason. After debating a good 30mins or so, the manager suggested a "one-time exception" and offered to take $50 off my bill which was half of what I was charged inadvertently. I made my peace with that and ended the call and now after 2 days, looking at my bill I see that only $25 have been taken off. This is coming from a customer who has been with Telus for 5 years or so, never missed a payment and has been on expensive data plans with them. We even have our home internet, security with Telus but alas customer loyalty means nothing to these people. I wouldn't have written this review if they had at least kept their word to take the $50 off but this is just ultimate. I dont know if anybody from Telus will respond to this but wanted to vent out and let folks know of my experience.
A very unhappy and dissatisfied customer.
Humaira
