Detailed usage shows try again later

[VTECMAN]

3rd month with telus on an EPP plan. Every time I click usage details it shows me “We're unable to retrieve your info at the moment.”

I’ve called and they’ve verified they can see it but I can’t. I’ve tried on my cell, laptop and cleared all cache. Also tried multiple browsers.

[xray]

I've seen that error on occasion but it's usually temporary. I try a few days later and it's fixed. Seems to be more common to EPP plans.

When you said you tried it on your phone are you using the My TELUS app or the browser?

[VTECMAN]

I’ve tried both. The app and the browser to no avail.

[qzhou19]

Same… I’m in EPP and cannot see my usage. It says “We're unable to retrieve your info at the moment.”

[qzhou19]

I called the customer service they had no clue what it is. I saw the error code and figured it’s some authentication issue.

Regardless, I figured out how to fix it. Sign up for a new Telus online account using a new email address, and link the account to the new email using account ID and postal code. Once that’s done, I can see the usage using the new login email!