Connection to outgoing server smtp.telus.net failed

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JosephAndrews
Resident

I am travelling in Mexico and get the above message when trying to send mail from my telus.net account. Mail doesn't get sent. Using my iCloud.com address works fine. What can I do?  I tried using the iCloud outgoing server as a secondary server to back up the Telus one, but it couldn't be verified and didn't work. Is there something I'm entering incorrectly. I entered smtp.iCloud.com

Most Helpful
Community Power User
Community Power User

Can you send through the web portal? https://webmail.telus.net/  I have had this message come up in the past, and had to do with the wifi connection i was connected to.

JosephAndrews
Resident

Yes that seems to do it. Thank you very much for the tip.

TELUS Employee
TELUS Employee

Whew! @WestCoasterBC saves the day! That one was beyond me!

Mobility Client Care Rep
Bushman
Friendly Neighbour

Port 1025 for your SMTP server _might_ work.  But a better idea for foreign access from the mail client of your choice is to use a third party service like SMTP2Go.  Took me a while to find it when 1025 crapped out and after WASTING hours with tech support, they finally suggested that I pay $60 for "advanced support".  yeah, right.  Telus needs to fix its SMTP servers.