AI CUSTOMER SERVICE

[Natethegreat]

It should be illegal to put a person whom suffers from a disability on the phone with AI instead of a human who can feel empathy and understand that the customer will need accomodations, and possibly their situation is outside the control of a robotic voice. What is Telus doing to ensure people with disabilities are being accommodated by their AI CUSTOMER SERVICE

[A-B]

You can always post any questions you may have for our teams here so we can try to assist! Were you able to get through to our team for assistance with an agent?

[Fartgoblin1999]

I do not have a disability, but I agree. Having to sit on the phone and whisper 'BILLING! PROBLEM WITH BILLING!!' to the stupid AI chatbot instead of hitting a menu number on your number pad is humiliating. 

[A-B]

Definitely feedback I can take away. Same offer still stands to you as well. You can always reach out to our team over at our Twitter / X or Facebook pages, or post a question here for the community to help.

[bpatton]

I've also been blown away by the almost maliciously bad AI support options and the total lack of any obvious way to get real support. Why would a telecommunication company only provide the option to contact them through Facebook or Twitter? Is Telus out of phone numbers?

[TELUS_Support]

We offer multiple ways to connect with support, including phone, chat, and social media, to help you in the way that works best for you. You can find our contact numbers for each product at telus.com/contactus.

[bpatton]

Oh I found the contact number, it connected me with an AI agent which is so flawed that when I respond "No" it thinks I say "Yes" and gives me irrelevant options anyways. I tried it with three other people and it consistently misunderstands "No" for "Yes", it was laughably bad and a pretty transparent attempt to yet again prevent customers from actually reaching human support.

[bpatton]

I would add that your chat ALSO appears to be an AI agent. It's just robots all the way down I guess. If you are indeed a human then god bless you, you must get a LOT of this.

[TELUS_Support]

We responded to your private message just now, thanks.

[VG_7777]

I was trying to get through to a CS person but the AI chatbot would stop me each time. It says - would you want to talk to our CS? I say - yes. It says - what is you cell number I can send you a link to for the fastest connection. I give my number - and it's a Canadian cell number - 778-xxx-xxxx - it says  - sorry we can only send it to a Canadian number. And it goes in circles until I say - I don't have a number for  you to send the link to - it says - OK, have a good one and hangs up. 

Beautiful.....