$5 balance @ 0.15/minute should have give me 33 minutes of calling not 4 minutes.

[JohnKimble]

I had $5 on my balance and talked 4 minutes and some seconds on a local call to another persons cell living my area. I have a balance $0.18 left.  I'm being charged over a dollar a minute.  I don't have data enabled on my phone. The $ was used by 4 minutes of calling. 

Lets do some math here, the telus system must have having some problems doing math, lets see..

$0.15 x 33 minutes = $4.95

$0.15 x 4 minutes   = $0.60

This ain't right, what happened?

[NFtoBC]

Has the charge usually been $0.15 in the past when you have made calls? 

Regular pay per use is $0.50 / minute, from the time you connect to the network, and is charged unless you have some form of add-on.

You would have to review your account on-line or by calling Telus to learn more.  I've found the on;in accounting to be very clear as to the usage I have been charged.

[JohnKimble]

I have the 250 message plan, it says my calling is 0.15 local calling, 0.50 long distance. For some reason I am unable to see my call records online. It only shows text and data.  But Even if I was charged 0.50 a minute I should still have 2 dollars left. I think the 4 calls I made took only 5-10 seconds of ringing. Something ain't right. I feel a bit cheated, I was counting on actually getting 33 minutes, I did the math before making my purchase. Maybe Telus thinks people are stupid and do these things. lol

[NFtoBC]

I'm able to access my call history by accessing my account then choosing Account Activity > Transaction History > selecting Category: Calls > Call Type : All.

It shows the calls, number called, length of call, and amount debited for each call made. If I look under 'Usage' I see only data consumed and Texts sent.