Hi! I posted this last week, as I was directed here to seek assistance for the unauthorized withdrawal of fees from my account. Someone reached out, but then did not respond when I gave them access to my account. Is there anyone able to assist?
On Monday June 16, I provided authorization for Telus to complete monthly bank withdrawals for my "new" mobility contract. My "old" contract "expired" in March 2025, and I avoided contacting Telus because calling Telus is a very unpleasant experience. I was invoiced an additional 25% for my mobility services for the months of April May and June, because my contact expired and I "lost the discount". I had preauthorized Telus for monthly credit card payments for my "old" mobility contract. Telus ceased pre-authorized charges for Apr/May/Jun when I "lost my discount" so I owe three months, plus the 25% extra "lost my discount" fees. I disputed the "lost my discount" fees with the Telus Rep on June 16th, however, Telus *without authorization* withdrew the three months owed and the 25% surcharges. I had emphatically informed the Telus Rep on June 16 I disputed the "lost my discount" surcharges, and would have to call back to sort that out. Now may be the time to mention I called Telus at 7:40 AM on June 16, was transferred to 5 different service reps, and put on hold so many times, that I finally had to end the call at 9:59 because it was a workday and I had a hard cut off for a meeting. The current mobility fees posted on Telus's website are a fraction of what I paid the past 2 years, never mind the surcharges for the 3 months I "lost my discount". Similarily I seemingly "lost my discount" for my internet service, because I now have very generous surcharges, exceeding what is currently advertised on Telus's website. I should not need to take time off work to resolve this, as I really just need a reasonable resolution.
