Returned phone

[Davevenom]

I factory reset my pixel 7 and sent it back, now have a pixel 9. A week after my the pixel 7 was returned my bank account was hacked and money stolen. The phone before the pixel 7 was not a return plan. So I still have that one. Was no issues until I returned the pixel 7.

[TELUS_Support]

Hello Dave, are you assuming that someone was able to retrieve the information in your Pixel 7 and used it to hacked your bank account? 

[Davevenom]

Yes .first time I've ever returned a phone and this happens.

[TELUS_Support]

Our options are limited here to be honest since we have no clue how some people were able to access your banking information. Were you able to get some details from your bank? Regarding your Pixel 7 device, were you able to reach out to Google's support to confirm if their devices can keep your information after a device factory reset? 

[Davevenom]

My bank is working on it at the moment.

[TELUS_Support]

Keep us posted and feel free to reach out to the Pixel support team regarding the information on your phone.

[Davevenom]

How do I reach out to the pixel support team?

[TELUS_Support]

Hello Davevenom, feel free to have a look here https://support.google.com/pixelphone/?hl=en#topic=7078250 , it's a page I found online so it's a good place to start. You can also try to reach out to other Pixel users. You can also try to find out if your mobile banking app also keeps your information once it's deleted.