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unlocking a phone

Just Moved In

Hi Ibought a phone off used victoria and its locked to telus but i want to use it on my fido plan. how can i unlock it without its account number?


Community Power User
Community Power User

This has been covered many many times. An active Telus account will be required.




Both your device and your account must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.


Device eligibility

  • Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
  • Device is not flagged as lost or stolen
  • For a subsidized device with a Device Balance, if it has been active on the TELUS network for a minimum of 90 days
  • For a device purchased outright or without an outstanding Device Balance, no restrictions (the device can be unlocked immediately by paying the applicable fee)

Account eligibility

  • For postpaid accounts, the account is active
  • For prepaid accounts, there is a credit balance available to cover the unlocking fee
  • Your account is associated with the device to be unlocked (TELUS only unlocks the devices upon the customer’s own request)

How to unlock your device

To unlock your device, you need to contact us.


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Community Power User
Community Power User

You can try any of the third party unlocking services, as well. If it is an Android phone, they also may be cheaper than Telus. 


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