my iphone 4s is saying no service why is this.

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Highlighted
Resident

Hi My APPLE iPHONE 4s SAYS NO SERVICE ANY CHANCE ANYONE KNOWS WHAT IS WRONG WITH THIS.

 


Accepted Solutions
Highlighted
Most Helpful
Ambassador

Maybe you are in an area with no service? The carriers do not have 100% service everywhere you go. 

View solution in original post

Highlighted
Most Helpful
Friendly Neighbour

My friend had issues with their 4S too, but sometimes taking out the SIM card and putting it back in would fix it.

 

Worth a shot?

View solution in original post

Highlighted
Most Helpful
Advisor

For your iPhones, please give TELUS a call. It may be a switch issue if you are finding that you can text but can't call out. There is no way to fix it on your end. We have a system that we can push the signal, ask you to do a power cycle, and try one more time. *611 to get a hold of us but please call us on a landline at 1-866-558-2273 so we can troubleshoot.

 

Cheers!

Making sure that "The Future Is Friendly"

View solution in original post


All Replies
Highlighted
Most Helpful
Ambassador

Maybe you are in an area with no service? The carriers do not have 100% service everywhere you go. 

View solution in original post

Highlighted
Advisor

For this question, we require a bit more information:

 

  • Where are you located?
  • If you are in Alberta, are you affected by the recent flooding?
  • Are you located in an area surrounded by greenery?
  • Are you up in a tall building or in a lower level of a building?

These are details we need to make a valid assessment of your situation. Please let us know.

 

Cheers,

 

Making sure that "The Future Is Friendly"
Highlighted
Most Helpful
Friendly Neighbour

My friend had issues with their 4S too, but sometimes taking out the SIM card and putting it back in would fix it.

 

Worth a shot?

View solution in original post

Highlighted
Resident

I have the same problem (iphone4) No calls in or out but I can send text messages. I am in the same place that I always have service.

it states Telus as provider under carrier setting.... but only displays bars and wifi logo on top left

 

Highlighted
TELUS Employee
TELUS Employee

Another good tip is to go to Settings, General, Reset and perform a Reset network settings.

Highlighted
Most Helpful
Advisor

For your iPhones, please give TELUS a call. It may be a switch issue if you are finding that you can text but can't call out. There is no way to fix it on your end. We have a system that we can push the signal, ask you to do a power cycle, and try one more time. *611 to get a hold of us but please call us on a landline at 1-866-558-2273 so we can troubleshoot.

 

Cheers!

Making sure that "The Future Is Friendly"

View solution in original post

Highlighted
Resident
 
Highlighted
Connector

Goto settings / Cellular / and then there are 2 toggles:

cellular data = this is access to cellular internet usage, turn this on or off to your liking

enable 3G = this tells your phone to use or not use the 3rd generation network


Make sure the 3G option is on, many areas Telus does not support networks older than 3G

Highlighted
Resident

THANK YOU!! Ah this totally solved my problem. I had 'no service' where I normally could get it, but I wanted to keep my data usage off and this is the perfect fix.

Highlighted
Resident
It's kind of hard to call when your phone doesn't work...