12-01-2016 04:23 PM
I had my iPhone 4S plugged into my laptop to download some pictures and recharge. I had Facebook running on both and it decided that I needed Messenger on my phone. All of my real phone contacts disappeared and I had only a contacts list in Messenger of people I am friends with who gave FB their phone number. I couldn't find my real phone contacts anywhere and there were over 100 names in my phone contacts. How can I retrieve them?
I thought I was re-adding contacts after I re-added their info as my contact's name turned up when they called or texted me . However, the phone keeps showing that I have no contacts at all. Some of the names that were re-added have no FB account and do not have Messenger on their phone. Can anyone tell me where they are hiding?
I went to Westworld (Apple dealer) and the person I dealt with there couldn't figure out what happened. I haven't taken it to a Telus kiosk yet. Note that I had not done a back-up to iCloud as I was unaware until the data was lost that I could do so. It was quite entertaining to get the message stating that the phone hadn't been backed-up the day after everything disappeared.
I would welcome any suggestions respecting this issue. I am considering an upgrade to either an iPhone SE or an iPhone 7. Would the data transfer between the old and new phones reinstate my phone contacts?
12-01-2016 04:58 PM
Did the Contacts App disappear from your phone?
Your contacts should still be in there.
Check & make sure it isn't put into a folder with other items, as well.
12-12-2016 07:52 AM