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iPhone 4S loses phone contacts

sulyn
Just Moved In

I had my iPhone 4S plugged into my laptop to download some pictures and recharge. I had Facebook running on both and it decided that I needed Messenger on my phone. All of my real phone contacts disappeared and I had only a contacts list in Messenger of people I am friends with who gave FB their phone number. I couldn't find my real phone contacts anywhere and there were over 100 names in my phone contacts. How can I retrieve them?

 

I thought I was re-adding contacts after I re-added their info as my contact's name turned up when they called or texted me . However, the phone keeps showing that I have no contacts at all. Some of the names that were re-added have no FB account and do not have Messenger on their phone. Can anyone tell me where they are hiding?

 

I went to Westworld (Apple dealer) and the person I dealt with there couldn't figure out what happened. I haven't taken it to a Telus kiosk yet. Note that I had not done a back-up to iCloud as I was unaware until the data was lost that I could do so. It was quite entertaining to get the message stating that the phone hadn't been backed-up the day after everything disappeared. 

 

I would welcome any suggestions respecting this issue. I am considering an upgrade to either an iPhone SE or an iPhone 7. Would the data transfer between the old and new phones reinstate my phone contacts? 

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Did the Contacts App disappear from your phone?

ios7-Contacts-Icon.png

 

Your contacts should still be in there.

Check & make sure it isn't put into a folder with other items, as well.

 

NFtoBC
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You can delete The contacts app from the home screen but your contacts will still be saved but use the phone app