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njsale81
Just Moved In
I upgraded my phobe a month ago. I changed my data and plan. My data is switched on but has never worked. And I'm sick of waiting on hold to speak to a telus representative!

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Silver_Arrow
Ambassador

Few things. Check in yor settings -> network and see if mobile data is disabled. Also check that your APN settings are correct, if not here they are.

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Ernest
Helpful Neighbour

If you stop into any Telus store, they should be able to get your data working fairly quickly.

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Most Helpful
Silver_Arrow
Ambassador

Few things. Check in yor settings -> network and see if mobile data is disabled. Also check that your APN settings are correct, if not here they are.

View solution in original post

Most Helpful
Ernest
Helpful Neighbour

If you stop into any Telus store, they should be able to get your data working fairly quickly.

View solution in original post

Jonathan
Advocate
Just out of curiosity, if you bought your phone in store, did the rep test everything out to make sure it's working before you left?

If the apn settings are right and it's still not working, it could just be a provisioning issue that customer service or tech would have to fix.