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Why my monthly plan has regular plan rate PLUS the vacation suspension add-on?

Vio
Just Moved In

Screen Shot 2018-08-12 at 1.49.46 PM.png

 

Hello everyone,

 

I have my account set up for vacation suspension. However, my plan changed to $85/month compared to $55/month. Shouldn't it be only $30/month? Will I be charged $85/month?

 

Thank you!

Vio

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

The adjustment should show on your monthly invoice, not your plan description. This indicates your base plan is still in effect, and you will return to it once you remove the Vacation Disconnect add on. With some other carriers, a vacation disconnect is considered a plan change, and you can't fall back to the plan you had, unless it is currently available.

 

Look for your next bill, and it should reflect an adjustment for your vacation period.

NFtoBC
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View solution in original post

1 REPLY 1

NFtoBC
Community Power User
Community Power User

The adjustment should show on your monthly invoice, not your plan description. This indicates your base plan is still in effect, and you will return to it once you remove the Vacation Disconnect add on. With some other carriers, a vacation disconnect is considered a plan change, and you can't fall back to the plan you had, unless it is currently available.

 

Look for your next bill, and it should reflect an adjustment for your vacation period.

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post