Unlimited one number

[Don1231]

Hi, I just added this feature to my plan, but for some reason, all I got was a blank page where I was supposed to link a number and now I have no idea where to find and edit this feature in My Telus.

I have used this feature in the past.  Any help would be appreciated.  Thanks.

Don

[Nighthawk]

https://forum.telus.com/t5/Mobility-Services/Unlimited-One-Number/m-p/116683

The feature is a paid add-on for pre-paid plans. https://www.telus.com/en/mobility/prepaid/add-ons

[Don1231]

Thanks, I really appreciate the help.  The only problem is that I do not have this 'Features' tab or 'Manage your Favorites Number'.  I have already paid $7 for this add-on with a prepaid plan.  When I bought the add on, a page opened which was supposed for you to add a number, but it was not displayed properly and it closed. Now, I want to access this 'Features' tab to add the number, but it is nowhere to be found.  Any help?

[HeidiBeauchamp · Accepted solution]

Hey, The same thing happened to me. You have to call a Telus Customer service agent to add the number for you because they updated the website and forgot to include a spot for you to type the phone number you want to call.