I had a problem buying a Windows Phone app. For some reason, I could not set up a credit card in the store, it only would show the option to add it to my TELUS account. OK, so is decided to use that option.
Then I got a message saying that I could not use this option as my account was not set up for payments.
So, I contacted TELUS support. After a long conversation, I got the following response:
"No one subscribing to Prepaid service can purchase apps from the Windows Phone Store. I am not aware if restrictions apply to iPhone or BlackBerry"
This, of course is totally unacceptable. TELUS sells my phone only as prepaid, I had to pay full pop for it. I could switch over to a monthly plan, but, I would do so without having received a discount on my phone, as others do (and I like the phone that I have).
When I asked that this issue be escalated, I was told it would accomplish nothing.
Sorry TELUS, it is unacceptable to sell a phone and then not allow owners to use it, as it is intended.
Solved! Go to Solution.