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I know they have different sim cards, so whats the process to switch phones? Do I just go net a new sim and ask them to switch my account to it? If so how much does that cost?
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On backing up and restoring from your old iPhone to new, you should be able to backup / sync you old phone to iTunes, and when you connect your new iPhone to iTunes it will ask if you want to transfer / restore your saved info to your new phone. Simple as that.