Stolen phone in europe

[Lahiru24]

I want my service to be temporarily halted. I don't want the thrives to use my roaming. I already have a police report. I would like to know if my account includes device protection plan. Please contact my email for my information regarding my account. My email is *** Removed Private Info ***. Please hurry, i would like to wipe my phone as well. Samsung acvount cannot log in due to the fact there is no connection. I just want to know my process from now on.

[NFtoBC · Accepted solution]

@Lahiru24 You need to call Telus directly at *611 free from a Telus phone or 1-416-940-5995 from a landline. Account actions cannot be addressed through this forum.

[xl]

You also want to provide the phone's IMEI number to disable the phone from future use.

You did put a password on the phone to prevent your personal data to be accessed.

[EA]

The best to do is contact Telus to report your phone as lost/stolen

http://www.telus.com/en/on/get-help/contact-us/index.jsp