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Self-serve transfering existing prepaid phone to a new device

im43232
Just Moved In

I was able to bind my phone number to a new SIM card all by myself from prepaid account site a few years ago. There is no "change a SIM card" option on the page anymore.

Is anyone still able to do it by self-serve? Or do I have to visit a Telus store?

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

Can you simply move the SIM from the old device to the new? You shouldn’t need to change SIM unless they are physically different in size.

 

NFtoBC
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2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Can you simply move the SIM from the old device to the new? You shouldn’t need to change SIM unless they are physically different in size.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

Allanator
Just Moved In
You should be able to simply remove the old sim card and place it into the new device.