Samsung Galaxy S4 - Can't open download in text message

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Hawk
Resident

I have an S4 and am receiving text messages with pictures/video.  The file sizes are all under 300KB but they have a white box that says download.  When I press download, it looks like it is downloading, takes a while and then jumps back to the white box.  I've checked my download folder and there is nothing.  Any idea as to how I can open these pictues?

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jason
Advocate

Make sure you're on data as downloading MMS on WiFi doesn't work. Also, is receiving MMS enabled on your account? Check online.

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Moderator
Moderator

Can you use the web?  Can you send a picture to yourself and try it? Maybe the other device sending the picture is not compatible? Were you able to receive pictures before?

I had a similar issue and it turns out it was the other person's phone having the issues, not mine.

Boneyard123
Resident

I removed the battery and put it back in. Downloads worked. Verizon said the card was going bad and needs to be replaced.