Samsung GS6 Edge Mobile Network Drops Off Sporadically?

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Resident

I recently purchased a Samsung GS6 Edge and I've been having some issues staying connected with the mobile network. Most of the time, the phone is fine, but occasionally I'll wake the phone up to find that there are no bars. The only fix for this seems to be to restart the phone. Whenever this happens, the mobile networks option also disappears from the settings. 


I included a screenshot of one of these episodes where the signal dropped of and the settings menu doesn't display the 'Mobile Networks' option.


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Community Power User
Community Power User
It's possible. If you bought it from Telus and it's been only a few days, you may have some options. If not, manufacturer warranty will likely be the route you'll have to go.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. πŸ™‚

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Community Power User
Community Power User

My S6 Edge has never had that issue. Can't see any reports of a similar problem on Google either. You've installed all the system updates?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. πŸ™‚
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Resident

Yes, all software updates have been applied. I also looked around and didn't see anyone else having this issue. Maybe I just got a lemon of a phone. 😞

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Most Helpful
Community Power User
Community Power User
It's possible. If you bought it from Telus and it's been only a few days, you may have some options. If not, manufacturer warranty will likely be the route you'll have to go.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. πŸ™‚

View solution in original post

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Neighbour

I had network issues with a Nexus 4 a few years back, when I took it in, I found out the SIM card was just getting old and a bit worn. They replaced it and no network issues reoccured- unlikely but perhaps if your current SIM is a few years old, it might be worth checking?

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Community Manager
Community Manager

Strange. If it's a brand new phone, I'd take it to a TELUS Product Care Center to be exchanged as a DOA device. You have 14 days from date of purchase at the store level; 30 days from webstore.

 

http://www.telus.com/content/stores/en/find-a-store.jsp?INTCMP=LNK_frmTile_bottom_all_toFindstores

If it's under a year old, it's still under warranty which entitles you to have it sent to an authorized repair center for repair. A loaner phone will be provided, though I would call ahead to make sure they have one available. 

 

If you would let us know if the issue has been resolved (or not) after taking it in, I think the community would benefit πŸ™‚