Porting to Public Mobile. Do we have to wait for all clear before leaving?

[fixin1]

Good evening TELUS Neighborhood. I have a phone that we have a shipping waybill and have shipped it out to Telus via Purlator shipping and is still in transit, (As due to the Canada Post Strike). We have Bring it Back. One Question:

• Can I port out of TELUS yet or do we have to wait until the phone gets the all clear?
• And if not - I will wait on the waybill all clear while activating with an alt line.

The TELUS Agent said that we can ship it out and port out while it is still in transit. I am still unsure about that. Is that correct?

Thanks!

[TELUS_Support · Accepted solution]

We've already planned for this and on your end, I would suggest hanging on to your waybill until the strike is over. Once shipments start flowing again, check on your tracking number periodically to confirm we've received it.

More info about the Canada Post strike and TELUS here.