This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
I'm really trying to wake up someone, in the last reach help. Received phone 22 days ago. I need a new phone because I can't get anyone to help me. Message says ...Emergency call
...No Sims (sims was working fine and is place in the right
position, It's faster if I order a new one
So I would like it if you can send me a brand new phone any colour but the same make and not a second hand. It was 48hrs when I received my phone, but nobody wants to reply so with the other *New* Phone my problem won't be an issue anymore.
Please send a shipping bag so I can send you back my damage phone.
Model:sm-g900w8 1c 649e-smg900t
email me when sent pls? firstname.lastname@example.org
Ms Nancy Newton
Can you send this before you get to 30 days I still have 8 days and I really rather start off from the beginning .
Solved! Go to Solution.
Why not try the obvious first thing most responsible people will do. PHONE IN. Next obvious step if that's too hard is go to your local Telus store. Phoning in will typically cover everything. This is a general web forum that can help with some issues but not a defective phone.
No one will email you back from here. They can't verify who you are which is why you phone in.
If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂
Hi, I did order the phone with your company and i expect it if you would send me another phone instead of waiting . It's not my fault that my phone does't work. I'm paying for the device.
I have two choices ...New sims or new phone,I'd rather have a new phone because it might be other stuff.
Can you send me a new phone it's only been 22 days.
Ya it is better to get a new phone and start new it is a 30 day guarantee so i'm going to us your contract promise today I request to receive a new phone. This is my final request.
Thank you very much,
Ms Nancy Newton PS: I'll take any colour, I just need a phone that work it's been 3 days i had no phone and besides that i have no house phone!!!
Can you rush my request. It's important!
Send me a mail bag or what you usually send back items in and I'll send everything back.
You do realize none of the folk replying to you are Telus employees? This is a discussion space where users of Telus services can share ideas, thoughts and solutions. Customer service issues such as you are requesting need to be done through the methods listed in the 'Contact Us' selection at the bottom of the Telus.com page.
Please try there. You will have more success.
If you find a post useful, please give the author a "Like"
Hello 013princess013, our friends here are correct, you'll need to take your mobile device into a TELUS store or call one the tech support agent. You can also reach out to TELUSsupport on Facebook or Twitter if you need online support. Only a TELUS agent will be able to access your account in order to assist you.