New activation air time crediit

[Randene]

Purchased the following TELUS prepaid phone below comes with $40.00 activation credit supposedly.

Went to activate no credit allowed with a new phone number!!!

Alcatel Lume Prepaid

$69.99

SAVE $10 Off our everyday low price!

Valid June 09, 2017 - June 14, 2017

Includes up to $40 Airtime Credit on new monthly activations.

Is it TELUS credit or from the store credit applied?

Can not get straight answer from TELUS as usual.

[NFtoBC]

I believe it is applied in increments over a few months, else how would they be able to know / accept it is on a 'monthly' activation?

[Randene]

TELUS is being difficult, to say the least.

First, they wouldn't let me get a new phone on a plan, 

now can't even get a prepaid phone activated properly.

Time to take phone TELUS prepaid phone back,

find another carrier who is not so obstinate.

[Lola]

Ask Telus about the credit limit program, so you avoid the large deposit for a post-paid phone.

https://www.telus.com/en/bc/support/article/telus-credit-limit-program