My Telus App for iOS no longer working

Thanks for bringing this to our attention, and we’re sorry you’ve been experiencing this issue with the My TELUS app — especially after updating to the latest version.

If you've already tried reinstalling the app and are still receiving the "error loading your billing information" message, please send us a private message with your account details and device type so we can escalate the issue to our technical team and help get things working properly again.