Just curious, what website or tool are you using to determine your location?
If you are using a website to determine your location, based on your phones ip address, when you are using mobile data you cannot expect to get a reliable answer. This is an issue with mobile data networks in general.
I suspect telus uses gateways in Toronto and vancouver to interface their mobile network to the internet and do some form of load balancing between the two locations.
If you need to have an ip address that resolves to a specific address you need to use a VPN.
What exact problems are you experiencing? You provided zero information. Without details, help is not possible.
Your "signal shows" you are in Ontario? That's not how the internet works. What tool or website are you using to determine your location. Is that for a cell phone or a cellular modem/router?
Contacted support. They say they only can connect through ontario or BC but cannot change it to BC because they can’t control their system. Than they tried to get me to pay for their security suite so i can use their VPN. What a joke. Sad
That makes zero sense. At all. I've never, ever heard of that in relation to cell phones. Please provide specific details about the problems you are experiencing.
I think this explains it: “And i know it shows i me in ontario because when i look restaurants up in private browsing it brings me to places close to ontario.”
iPhone locations services uses GPS and Wi-Fi to determine where you are. Neither of these are controlled by Telus. More here:
You may wish to try resetting locations services:
Step 1. In Settings, go to General. Tap on Reset.
Step 2. Choose Reset Location and Privacy tab.
Step 3. Enter your credentials and choose Reset Setting to confirm the action.
You have a geolocation issue. This has been discussed here before many times. TLDR: Telus doesn't control geolocation databases and tech support doesn't have the ability to force your phone to get a new IP address and if it did you'd be back to the same issue. Bell would have the exact same issue. IP addresses get reassigned fairly regularly. The last location that your current cellular IP address was in use for any length of time was in Ontario. Geolocation databases are slow as hell to update and for cheap apps, websites and services that use the free databases, they can take up to six months to update the location. There's nothing you or Telus can do to force the cheap developers that don't want to pay for update location data. Some geolocation websites claim the minimum time is 30 days but that varies significantly depending on which site/database the app or website uses. GeoIP databases are rarely accurate unless you've had the same IP for a long time. The cellular IP that my iPhone has shows Calgary even though I don't live there. Example geolookup site: https://www.iplocation.net/. Go there while on wifi and on cellular only. Click "details" next to the line with your IP Location and it'll show location data for several of the databases for your current IP.
Private browsing mode will usually block precise location data forcing websites to go by the IP location instead.
Additionally, if you are using cellular, have Location Services enabled and are granting access to your precise location, you should have no issues because the phone should be using GPS also. If you open Apple Maps / Google Maps / etc. (apps not websites), does it show your correct location when on cellular? If no, and you're near a window or outside, does that correct it? If yes, then your gambling and bitcoin scam apps are using only the outdated geoIP data for your assigned IP and they are not even checking for your real location using GPS. If your GPS is somehow not working, you'll need to talk to Apple.
For my iPhone, even with the Calgary IP, not one app that I use that needs my precise location has any issue finding it with GPS enabled. Even when I'm indoors and not in range of the GPS satellites, the iPhone remembers the last position it had when I was on GPS.