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Mwinnicki's avatar
Mwinnicki
Neighbour
3 years ago
Solved

No cellular on new iPhone/SIM card

I have a new iPhone with new SIM. I have my old iPhone with its own SIM. My new phone doesn’t have cellular data but my old phone does. How do I get the cellular to work on new phone? Do I need to remove sim from old phone?
Thanks!
  • LT1's avatar
    LT1
    12 months ago

    update:

    As guided by TELUS_Support, "settings --> general --> reset iPhone ---> reset ---> delete all eSIM cards." The signal bar was back and I could make calls right away.  

    Thanks to everyone!

9 Replies

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello. You're right, you'll need to either swap the SIM from the old phone to your new one, or visit www.telus.com/mytelus and log in to do it via self-serve online.

    • LT1's avatar
      LT1
      Friendly Neighbour
      12 months ago

      Hi I swapped the SIM via self-serve online, and it showed the new SIM was activated right away. But after 2 hours, it still no phone signal. Do you know how long it will take? thank you

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        12 months ago

        Hi LT1 - it should be immediately done. Please place your phone in airplane mode and then disable airplane mode. That should force the phone to look for a signal

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