In order to register your phone you have to go to LG's website which is lg.ca. You will find at the top of lg's website a box that says "product registration". Enter the information in to the boxes that have a * in them. Once you have entered all the info, there are 2 boxes at the bottom of the page check 1 or both of the boxes. Once that has been done then click the box that says REGISTER and everything should be good to go.