Thank you. polecat
Ya. You are right.
I have had similar situation when I had tried to use my reward point.
However, this time I ordered their main product cell phone device. I also renewed my plan and bought new 2 year contract.
Telus is cellphone company. But their attitude is really... not modern....
They have computer system connected with inventory stocks.
If they do not have item in stock, they have to stop selling it until they have in stock.
It is very basic way and very easy to control with their network system.
But they just try to sell and let many customers wait long time... And they are not sure when they can have item in stock.
Even now, they are still selling LG Velvet Grey color in their website for new customer.
But customer is not aware that it is out of stock and even Telus does not know when they can have it in stock again...
This year is 2021. However Telus system is still on 1980s system.
I am from Korea. If such kinds of situation happened in Korea and continued for many customers... I am sure that company in Korea has already disappeared in the market.
I think Canadian customers are too good, kind and slient to service ptoviding companies...
Thank you very much, Polecat!!!