Against iPhone/"Smartphones" sections on main site

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Friendly Neighbour
Pet peeve. Either list all "smartphones" together or seperate the sections of devices into iPhone/Android/Windows/Blackberry, just like in these new Telus Community forums.

Why do I have to see a mix of windows and blackberry devices when I come visit the site every month to see new Android devices, for example.

Just a suggestion.

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Ambassador

Agreed they really should either sepirate them all or group them all together.

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Connector

I agree that it does seem more proper to do it that way.
But when you think about it.
Lets use an Example.
An older customer say 65+
Is looking for a new touch screen phone.
Is he really going to care the difference between a android and a windows phone?
Not only that, Android sounds like a concept that's too hard to grasp for people.
If they say Smartphone.  People know its one of the latest Phones.
Now if they go Android. 75% of the customers I deal with.
Don't understand what android is, where it came from and what it does.
So for it to be friendly to everybody they just say Smartphone.

-Orle

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Good Samaritan

Good idea.

----------------
If I helped you, please click "thanks." - What I say is my opinion. I do not work for Telus \ Si je vous aidais, cliquez sur s'il vous plaît les mercis. Je ne travaille pas pour Telus. Ce que je dis est mon avis.

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Helpful Neighbour

We should also note a trend in how Apple products are sold regardless of the carrier. The iPhone is always positioned as a stand-alone product, appart from the other devices.

 

I believe this is a directive from Apple and not entirely up to the carrier.

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Good Samaritan

Good idea.

----------------
If I helped you, please click "thanks." - What I say is my opinion. I do not work for Telus \ Si je vous aidais, cliquez sur s'il vous plaît les mercis. Je ne travaille pas pour Telus. Ce que je dis est mon avis.

View solution in original post

Most Helpful
Ambassador

Agreed they really should either sepirate them all or group them all together.

View solution in original post

Most Helpful
Connector

I agree that it does seem more proper to do it that way.
But when you think about it.
Lets use an Example.
An older customer say 65+
Is looking for a new touch screen phone.
Is he really going to care the difference between a android and a windows phone?
Not only that, Android sounds like a concept that's too hard to grasp for people.
If they say Smartphone.  People know its one of the latest Phones.
Now if they go Android. 75% of the customers I deal with.
Don't understand what android is, where it came from and what it does.
So for it to be friendly to everybody they just say Smartphone.

-Orle

View solution in original post

Most Helpful
Helpful Neighbour

We should also note a trend in how Apple products are sold regardless of the carrier. The iPhone is always positioned as a stand-alone product, appart from the other devices.

 

I believe this is a directive from Apple and not entirely up to the carrier.

View solution in original post