Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
869 PostsLatest topics in Mobility
Excellent coverage and Customer service
Here's an organized summary of my experience with Telus, comparing it with my previous Rogers plan:Comparison of PlansFEATUREROGERS PLANTELUS PLANPrice$35 CAD$ CADData150 GB (100 GB bonus for 2 years)250 GBGlobal Minutes1000 minutes1000 minutesCovera...
Coverage
Telus service and network reception is excellent apart from one negative aspect if you travel from Sault Ste. Marie to White River along the Trans-Canada Highway. There is a 93 km stretch with no cellular coverage along that route. I understand there...
Loyalty Offer not Appearing in my Account
Hi, I keep receiving promotional offers from Telus via e-mail and text messages for a 45$ phone plan (after 5$ pre-authorized payment discount); however, whenever I log in to my Telus account, the plan is actually 50$ instead of 45$. I keep receiving...
US/Canada/Carribean plan
I recently switched to Telus and got the US/Canada/Carribean roaming plan. I will reserve my opinion about the quality of service I've received in Canada and US so far, but I do have a query about the Carribean roaming included part. Which countries ...
Multiple Daily Calls
TELUS is calling me daily, sometimes several times, and hanging up when the call connects. What is going on?
Easy Roam US
If I already have the Canada/Us/Mexico plan, should I remove the US easy roam prior to going there?
Mobility account unlisted on services
I have tried unsuccessfully for nearly two hours to link my new mobility account to my home services online. I have the mobility account number, however the Telus site does not recognise it or my mobile number. I can't pay my bill and have been charg...
Prepaid to Postpaid
I would like to sitch from my prepaid plan to a monthly plan. I don't see a way to do this on my prepaid account page.
Email to text not working again
Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).Testing with Gmail.com and another email provider in the same manner, no problem.It is therefore something specific to using the Shaw email server.T...
Horrible Cust Service - How to escalate problems?
Does anyone have suggestions on how to escalate a problem with Business Mobility and actually get a response from supervisor? They never provide email or phone contacts and dealing with the Live Chat is useless. I have tried two different times with ...
