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wifi 6 range is horrible, lose signal just rooms away.

mio82
Just Moved In

wifi 6 range is horrible, we literally lose connect constantly just rooms away. Also cant connect smart devices at all. How do we activate 2.4 ghz or 5 ghz so we can have better range and connect our smart devices??

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

Wifi 6 also includes the 5GHz band. The higher the frequency of the signal, the more easily impacted it is by things like walls or solid objets.

 

As for 2.4GHz and smart devices, see my post here: https://forum.telus.com/t5/Internet-Home-Phone/I-was-just-upgraded-to-wifi6-equipment/m-p/148388#M36...


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

4 REPLIES 4

Nighthawk
Community Power User
Community Power User

Wifi 6 also includes the 5GHz band. The higher the frequency of the signal, the more easily impacted it is by things like walls or solid objets.

 

As for 2.4GHz and smart devices, see my post here: https://forum.telus.com/t5/Internet-Home-Phone/I-was-just-upgraded-to-wifi6-equipment/m-p/148388#M36...


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

mio82
Just Moved In

Yeah found that post and followed instructions. Everything seems ok so far!

Hey! Since it looks like things are back to normal I accepted Nighthawk's comment as a solution

Manyssas
Just Moved In

I used another router, simply turned it on as a signal repeater. I have one corner in the room that is behind two solid walls, and the signal couldn't get through there. But now it's all good, the second router just catches the signal and boosts it