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user configured DNS in Telus not working - disconnect then starts working

Raghbir
Organizer

Hi

I am experiencing an issue with DNS.  After few weeks the DNS stop working; quick fix is I can log into the Telus Hub - go to Network Status Press Disconnect and then Reconnect - that fixes the issue (see info after the ping).  However I am not using Telus default DNS.  Does anyone know why DNS will stop to work after a week or so?  There is DNS flush on this router or any way to get any diagnostics or logs.  Any suggestions to how to debug this issue?

 

Also I included ping information - this is how I am narrowing this down to DNS issue.

 

C:\Users\raghb>ping yahoo.ca
Ping request could not find host yahoo.ca. Please check the name and try again.

C:\Users\raghb>ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=6ms TTL=60
Reply from 1.1.1.1: bytes=32 time=6ms TTL=60
Reply from 1.1.1.1: bytes=32 time=7ms TTL=60
Reply from 1.1.1.1: bytes=32 time=5ms TTL=60

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 7ms, Average = 6ms

C:\Users\raghb>ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=6ms TTL=60
Reply from 1.1.1.1: bytes=32 time=6ms TTL=60
Reply from 1.1.1.1: bytes=32 time=6ms TTL=60
Reply from 1.1.1.1: bytes=32 time=6ms TTL=60

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms

 

<After disconnecting and reconnecting>

C:\Users\raghb>ping yahoo.ca

Pinging yahoo.ca [13.248.158.7] with 32 bytes of data:
Reply from 13.248.158.7: bytes=32 time=5ms TTL=250
Reply from 13.248.158.7: bytes=32 time=6ms TTL=250
Reply from 13.248.158.7: bytes=32 time=5ms TTL=250
Reply from 13.248.158.7: bytes=32 time=7ms TTL=250

Ping statistics for 13.248.158.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 7ms, Average = 5ms

C:\Users\raghb>

 

 

Overview > Network Status

 

Current Time:   Sat, 06 Apr 2024 16:10:03

Connection Status

WAN MAC:   (removed)
WAN ProtocolWAN IPGatewayDNS 
Automatic IP(removed)108.172.208.11.1.1.1
8.8.8.8
Disconnect
 
  • dns
2 REPLIES 2

Raghbir
Organizer

Sorry, still new to this forum/tools.  One of the sentences should read: "There is NO DNS flush on this router or any way to get any diagnostics or logs"

Nighthawk
Community Power User
Community Power User

You're using DNS from two competing providers? Have you tried using just the DNS from just one instead?


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