Horrible service! On November 24, I had a phone conversation with TELUS, and the representative kindly spoke with me and said that I urgently needed to pay a bill of $198. Only after that, they would be able to offer me a plan for $68 per month, as my previous plan at my old address was $68 per month. The representative assured me that once I paid, everything would be corrected.
But now, I see that they unilaterally charged me $138 instead of $68, which I did not agree to, especially since this was related to transferring the internet from one address to another.
Additionally, it is nearly impossible to get through to TELUS quickly—I had to wait on the line for 40 minutes or more. On top of that, one assistant claimed that the loyalty department was not available, while another said it was, which clearly shows a lack of competence among the staff. They don’t seem to know their own processes!
I believe this is a form of fraud on TELUS’s part. Assistants say one thing on the phone, but the bills end up being completely different and much higher. No one seems to care that the client loses money—it’s completely illegal! Furthermore, there are no documents or confirmations sent to the client regarding changes to the plan or its duration. This lack of transparency is unacceptable!
In this situation, I am forced to file a formal complaint with the regional manager and the company’s leadership. Additionally, I will reach out to the media to expose how TELUS operates. To resolve any issues with TELUS, I have to waste an unreasonable amount of time waiting on the phone for someone to answer my calls—time I simply do not have to fix the mistakes of TELUS employees. And these are not just mistakes; my original plan was cheaper, but you unilaterally increased the rate.
On November 24, the loyalty department assured me that everything had been corrected and recalculated. But clearly, this is not the case. TELUS is running a business by charging clients for plans they did not agree to! This behavior is unacceptable, and I will be escalating this issue further.
