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on Gigabit plan and only getting 1/2 the speed up and down. What's up?

sonofdust
Friendly Neighbour

on Gigabit plan and only getting 1/2 the speed up and down. What's up?

6 REPLIES 6

Kent2
Coach

How are you testing?

sonofdust
Friendly Neighbour

online speedtests including anything Telus offers

sonofdust
Friendly Neighbour

I have also tested my speed at different times/dates (including when neighbourhood is asleep). Still doesn't go higher than 460 Mbps - no where near the 900+ the service is supposed to operate at

xray
Hero

I think what @Kent2 was asking was what device are you testing from and how is it connected to the network.

sonofdust
Friendly Neighbour
PC Direct wired to modem with windows 10 pc - up to date with all drivers etc. No data throughput choke points.

Sent from my iPhone

sonofdust
Friendly Neighbour

Well i just found out from Telus Support that they never actually upgraded the fiber line to my home yet charged me for the service anyway. Hence the speed never actually could reach over 500. I'm not impressed at all. I will wait to see how they remedy this.