honeywell thermostsat not connecting with my new telus modem

[raaul26]

i just got new connection with telus and it is not letting the redlink device connect with internet via ethernet. i tried multiple times. seems like its a known issue. telus tech support keeps on transferring and disconnecting. i saw a post with the bypass via bridge through the admin page, does anyone know how to do that. iam not able to find the option for making that bridge exception for that port!!! 

not able to understand why telus would think honeywell server as a hacking attempt??

oh snap telus also sells smarthome now!!!

please help me 

[A-B]

Hello. Have you been able to get this issue resolved yet?

[raaul26]

No, if you have any solution would be great

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[A-B]

I'll send you a private message!

[Nupraptor]

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet via cable and I was told it is a common issue with the white Telus modem.  Previous solutions talk about enabling a 'bridge' connection but my admin portal does not seem to have that option (and my portal looks nothing like what previous posts on this subject have shown)

[pine12]

This issue seems to be reoccurring with folks connecting Honeywell Redlink Gateway to Telus Modem. And there are few solutions but not all very clear. 
Here's a crack to hopefully getting it clearer.
Depending on how long you've been with Telus, you could have 2 kinds of modem . a) T3200M modem or Network Access Hub and the Wifi6 Booster combo.

FIRSTLY, identify your modem Type. For Modem a), Follow the steps from a previous post below:

i) Open browser, type in 192.168.1.254 to open admin portal
ii)type "admin"; enter admin password from modem ( or if you have changed it enter it). Push reset button if you don't know the changed password you entered and use the default password on modem after reset.
iii)"Change the device login password" - skip
iv)Dashboard - left menu - click Network
v) Network dashboard - top menu - hover over LAN - click on BRIDGE
vi)BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
vii)click SAVE SETTINGS ("applying changes ...")
viii)Logout
ix)Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
x) Ethernet light should turn GREEN now
xi)Test - open TCC app, adjust thermostat, see if thermostat registers change.
xii) THANKS ANNA!!! ( Giving credit on previous post )

If you're on Modem b), you still need to bridge to PORT 1, however, 
i) Open browser, type in 192.168.1.254 to open admin portal. 
ii)type "admin"; enter admin password from modem ( or if you have changed it enter it). Your admin password is from the NETWORK ACCESS HUB (NAH) and NOT WIFI 6 Booster.. You'll need to remove faceplate with a gentle tub on the NAH to see the password.

iii)"Change the device login password" - skip
iv)Dashboard - left menu - click Network
v) Network dashboard - top menu - hover over LAN - click on BRIDGE.. and BRIDGE PORT 1.

vi)BRIDGE page - check ENABLE BRIDGE (and BRIDGE PORT 1. DON"T BRIDGE 10G PORT ( that might cause you other issues).

vii)click SAVE SETTINGS ("applying changes ...")
viii)Logout
ix)Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
x) Ethernet light should turn GREEN now

Goodluck