Whack-a-doodle fibre install

[slippin-jimmy]

I am in a 4-plex strata, and everyone has TELUS fibre internet.  My install was done properly but the other 3 the installers did not pull fibre to the units like they should have.  Instead they installed the equipment in the demarcation room where there is no power and ran (count them) 5 extension cords to the nearest unit's hallway.  Two of those installs are actually criminally stealing power from that unit.

This was recently discovered and when one of the stealing unit's brought back TELUS the installer Dave talked about how hard it was to fish fibre and how expensive it would be to fix the problem.  Of course no mention that this was not a professional install in the first place.

Anyone else have a similar experience?

[TELUS_Support]

We're really sorry to hear about your experience. To assist you further, please send us a private message with your details, and we’ll investigate this issue and ensure the proper steps are taken.

[slippin-jimmy]

Thank you.  The property at issue is 5915 SnowPines Way, Big White, BC V1P1P3.  There are 4 units in the strata and I am unit #2.  I did the first order to bring fibre from the pedestal to the building.  The installers had a tough time and called in a whiz kid, but managed to bring fibre to the demarcation room, then pull a fibre to my unit and place my equipment there where there is power (no power in the demark room).

I think unit #1 must have gone next.  The installers did NOT pull fibre to there unit (which is ridiculous because it would have followed my fibre and been a shorter distance).  Instead they screwed the fibre-to-cat6 box to the wall in the demark, and another box for cat6-to-coax and ran a power bar and 3 extension cords out the room and into a receptacle in the hallway.    Given my install, this was terrible.

After that when the other 2 units (#3 and #4) converted they did not pull fibre but instead piled equipment up on the same board, exhausted the power bar and added a 2nd power bar (now 5 cables to the hallway), and worst-of-all they were stealing metered power from unit #2.   Over the years this equipment being on 24/7 would add up on unit #2 hydro bill.

Now that this is discovered the strata in not in a happy state.

I would like you to come and complete the 3 installs the way they should have been done, and locate the equipment in each unit (and get rid of the coax crap ... this is a fibre install after all).  No one would be stealing anyone's power.

The new owner of unit #1 could rightfully unplug units #3 and #4, in which case you will have to resolve this anyways.   Unit #4 is modernizing his TELUS alarm, so one of your installer will be dealing with this too.

You can email me at [email protected] and I can send you photos so you can see how bad it looks and test the veracity of what I am telling you.

Thank you.   Hope you will do the right thing.

Jim La Berge - Unit #1 

[Rocky3]

wonder what ever happened to the early installations where they were seriously saying that fibre to the connection/demark room and then route into the usually preinstalled copper. Fibre is an improvement over long distances but has no noticible difference in a few hundred feet between copper and fibre is what the onsite tech was saying.

In fact my ethernet cable (copper) is feeding a computer some 50 feet away.