We get significantly slower speeds than our plan should be
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2021 11:26 PM
We've updated our router and smart box, yet we don't receive the 150/150. In fact, our devices in the house receive as low as 1/.50
I've reset the router numerous times, I even sit next to the router on my wireless devices and maybe get 11/5. Is there any solution to these incredibly low speeds?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2021 11:33 PM
Are you on Fibre, or copper? Fibre usually meets or exceeds the posted speeds.
What tool are you using to confirm your speed?
How long have you had the 150 service? If less than 2 weeks, I suggest contacting the installer, who should have left their business card.
If you find a post useful, please give the author a "Kudo"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2021 11:37 PM
Fibre. In the first year, year and a half, it was great and ran so smooth. We are into...year three now. It is not so smooth and my parents accidentally got roped into another two year contract. Now, speeds are so slow even if you are connected directly to the router.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2021 11:37 PM
Also, using speediest.net
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-07-2021 12:01 AM
Then you, or someone authorized on the account, will need to get in touch with tech support.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-07-2021 03:46 PM
Have you tried running the speed test built into your router? This will give you the speed between your router and the Internet. There can be a considerable discrepancy between the speed your router gets and local devices depending on how they are connected.
The test is under Network>Diagnostics in the app.
Just a long time customer hoping to help.
