This is the second time now that I have signed up with Telus and they have reneged on the agreement. A few years ago on Black Friday I was contacted by a Telus sales person and signed up for fibre internet and a 2 year plan. The install had to be completed first, but when it snowed and got cold Telus offered me a bunch of bill credits and promised to have the drop done first thing in the spring. Come spring, Telus informed me that they lost my contract and I would have to sign up for a new one at not nearly as good of a deal as I had. I didn’t re-sign. 2 years later now, Telus gave me a better offer and I signed up again. After weeks of delays and screw ups installing the fibre line (while I had no internet) they finally got things hooked up. They gave me many bill credits and upgrades due to the total lack of professionalism and service. I noticed the bill credits on my invoices but didn’t really bother to look carefully at the bill. My most recent statement gets sent out and it’s double the price of what I signed up for. Now many more hours listening to this horrible hold music (I’m on hold now as I write this) 3 Telus customer service agents confirm how much I’m supposed to be paying per month, but say that I just can’t have that price anymore. This is 2 months into my 2 year contract. They insist that they can’t give me the price they promised me and sign me up for a contract that is more than originally offered. These guys are scammers. They offer you a great deal and then totally change it up once you are signed up. This happed to me 30 years ago with my cell phone, twice in the last 2 years with internet service. BEWARE OF THESE CROOKS!
