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Telus bill

Stacey01
Neighbour
I have had a smart hub and had pre authorized payments come out of my credit card .I had lost my card got a new one ..once I called TELUS they couldn’t find me in the system or account number I have recieved no emails or letters in mail ..I am stuck with this bill I like to pay as it come to my credit history please help
4 REPLIES 4

FuzzyLogic
Community Power User
Community Power User

Seems unusual that billing can't find your information in the system. If you have the account number I don't see why they can't track this down. I would give billing another try at 1-888-811-2323.


Just a long time customer hoping to help.

I don’t have the account number

Sent from my iPhone

FuzzyLogic
Community Power User
Community Power User

How do you know that there is a bill to pay? The account number should be with that information.


Just a long time customer hoping to help.

It’s on my credit history and I haven’t ever recieved a bill

Sent from my iPhone