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Telus agent hung up on me after they put me on hold for a few minutes?

mrseano
Neighbour

Hi, I don't know how I'm supposed to resolve this problem other than escalating to some Canadian consumer protection service? I just wanted to switch my internet to a new location (within the same apartment, but a new unit) and somehow I got locked in for a new higher rate plan and e-mails about my upcoming appointment but no actual time or date of when the appointment is??? Can someone assist me??

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Hey @mrseano we can help. Please send us a private message and we will be happy to help


10YearCustomer
Neighbour

I just got the same hang up 30min earlier. It is so funny I found the same post when I check the forum.