Telus Mail to Gmail

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Connector

We've always used IMAP and POP and have never used webmail, does this changeover affect us? 

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Community Power User
Community Power User

Except for the difficulty one user has reported with Outlook, you should be able to set it up to use you choice of mail application on computers and phones.

 

NFtoBC
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Connector

So basically, I don't need to change anything? We use Pegasus and Mailwasher. I'd rather not use any webmail application for our 'real' email. 

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Community Power User
Community Power User

You'll need to do some set up steps

NFtoBC
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Connector

Thanks for the link, but I don't want to use the webmail, I want to continue using IMAP and POP if possible.

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Community Power User
Community Power User

You can continue to use IMAP but you will need to update the server settings in your mail program to do so. The old telus.net settings will no longer work. @NFtoBC provided links to the setup information a few posts previous.

 

Google/Gmail usually has POP disabled by default but it can be turned on in the Gmail settings. 


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Resident

I am having trouble migrating over to Gmail. When I get to the log in page, I use my Telus username as the extension @telus.net is already there. The password for my Telus account is not recognized so after a few attempts, I rest my Telus webmail password.

 

I return to the Gmail login page and my new password is not recognized. When I click 'Forgot my password,' I get a message to contact my administrator.

 

Telus chat is not very helpful - mostly just general information on the webmail to Gmail migration.

 

Any suggestions?

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Organizer

I'm having the same issue. My password is not recognized when I try to log in with Gmail. I also can't get any email through my email client (Thunderbird) because it tells me the password doesn't work. 

 

Also - get this - I can't reset my password because the code goes to my telus. net email. WHICH I CAN'T ACCESS. Who thought this up? The phone number they helpfully suggest I send a code to is a landline that I haven't had for 25 years. 🙄 I can't see anywhere to change any of this in My Telus. SO STUPID. ☹️

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Resident

I'm disappointed there does not seem to be adequate support to help Outlook 365 users manage their Gmail that has migrated from TELUS.net.   I can't believe I am unique in my desire to continue using Outlook, and find it amazing the TELUS.net->Gmail migration team did not think this was worth addressing.   Can someone direct me to a place where I can use Outlook to manage my TELUS.net Gmail?

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Connector

Ok, thanks, it looks like I'll have to load the 'google' version as an IMAP 'mailbox' in my client, then save any mail off line. Clumsy.

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Good Samaritan

I was able to setup POP3 successfully, but somehow I'm unable to post the steps.

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Connector

Looks like we're getting 'transitioned' whether we want to or not. I have two passwords for these accounts, one for POP3 one for SMTP. Need to know which one I'm supposed to use, anyone know? The chatbot is useless. Thx.

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Connector

Now it's getting farcical. I'm trying to set a date for the big transition and it won't accept any combo of password or alias to log into the 'webmail' thing on the linked page. Am I supposed to set up separate accounts first? We've always used real email and don't have a clue how to do that.

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Community Power User
Community Power User

Have you logged into webmail.telus.net to confirm your access password?

That should be the one to use in the transition.

 

NFtoBC
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Connector

Have never received an 'access password' nor have I ever used the webmail. Just a link to set a date for the transition, which goes to the webmail page and that won't accept *any* of the account credentials to log into it. 

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Connector

The solution to this problem is: start your own 'gmail' account and send out notifications to your contacts re: change of address. Bills, banking and other sensitive stuff should be through secure servers like protonmail, etc. I don't know why Telus decided on this hamfisted way of dumping their email service, rather than just saying it: email is no longer part of the 'package'. Oh well, going to be a busy week. 

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Rockstar

I agree it is an annoying decision by Telus. They are essentially just cancelling the e-mail part of their service, and telling us to use GMail. If I wanted to use GMail I would have gone that way a long time ago. However, the real problem as you obviously have figured out is that your Telus e-mail address is used everywhere by all your contacts, and frequently as your ID in many sites. The conversion offered by Telus lets you keep your Telus e-mail, but after that it gets difficult. I use Thunderbird/Lightning and it did not like the G-Suite google account that Telus gave me. I did figure it out and have come up with a acceptable solution while maintaining my Telus e-mail. The nice part of Thunderbird is that it lets you retain the POP3 feature of keeping your e-mail on your computer as well as keeping it synced in both directions with a Google Account. Yes, you lose the security of only having e-mail on your computer, but you gain the convenience of having your mail and calendar available on your phone - if you consider that an advantage....

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Community Power User
Community Power User

Not quite. It is the commercial product, nor the free one. Your emails should not be subject to the scanning and marketing the free product is subject to.

 

NFtoBC
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Connector

Hope you're right. Since I can't get into the webmail thing to set a date, I'm just going to let them transfer us and see what happens after. In the meantime we moved everything over to other services to try and get ahead of any catastrophes. If it's a smooth move then we'll revert everything back to our old emails and carry on. 🙂

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Friendly Neighbour

May I ask what solution you came up with?  Here is my problem. I have 4 email accounts on Thunderbird.  They are scooby, bobbit, nimmer, and splitnod.

I migrated the scooby one first a few weeks back and had everything (in Thunderbird inbox) from 2016 and on that I had saved. Everything was fine for 2 weeks so I removed the original scooby account from Thunderbird. 

Then last week, after I migrated the other 3 email addresses, all my old scooby inbox mails were gone from Thunderbird. 'Splitnod's' old inbox emails do show on 'splitnod' from 2016 and on but not on any of the other 3 email addresses.  I did not remove the original nimmer or bobbit because the new ones (from  gmail) did not contain my old inbox messages.

I really needed the ones from 'scooby' as it's my main email and I kept a lot of important emails there.

If I had known this was going to happen I would not have removed my Thunderbird Scooby account in the first place. At least I would still have all my old emails, some of which were very important. 

I've spent hours on both chat and the phone with Telus support, who keep promising me my problem is a priority, but after  more than a week and never hearing  back from the two people I've dealt with, I believe they're just ignoring me.   I am totally frustrated with this whole process and with Telus.  If you have any input I'd really appreciate it.  Thanks.

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Rockstar

Not sure exactly what your situation is. About all I can tell you is how I did my conversion. I only had one account in Thunderbird which went back many years. I just left it as it was. I then created a new account in Thunderbird using the Telus instructions for Thunderbird with IMAP. The old e-mail just sits there inactive in the old account, and now the Telus gmail account is active. The e-mail is mirrored in the Thunderbird account and in the cloud gmail. Gives me access to my email with my phone and the gmail app. 

 

My previous Telus email was set up using POP3 which downloaded the new email each time I opened Thunderbird. It was then gone from the Telus Webmail account. I made sure to open Thunderbird before Telus did the conversion to ensure I got all the mail. The only slight glitch was that occasionally I would use Telus Webmail to send out e-mail. Those sent e-mails were not downloaded to Thunderbird. However, when Telus did the conversion the (very old) sent emails were switched over to the new gmail account. 

 

If one can accept that their cloud gmail is probably stored on a floating barge in some third world country it is a good system. With the Thunderbird mirror system I have them essentially all backed up on my home pc hard drive. I can access them even if gmail is down or I have no internet connection.

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Friendly Neighbour

Same situation as you except I had 4 email accounts.  The first one I also migrated according to Telus' instructions and all was fine.  My old emails showed up in my new account and were there until I migrated the other accounts.  In the meantime, because everything looked correct, I removed my old Thunderbird account.  When  I migrated my other 3 emails, the 1st one I did that day kept all the old Thunderbird emails for that particular account, while all the old emails from the 1st account I migrated vanished.  Also, the other 2 accounts did not have them either.  So I need the old emails from the first account I removed in the very beginning, as they were very important.

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Community Power User
Community Power User

What happens if you access your account through the Gmail web interface? Each of your telus accounts should have an independent G-Suite account.

 

NFtoBC
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Friendly Neighbour

Yes, they do, but none of the previous inbox emails I've had for the last 5 years.  Just since the day I migrated.

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Rockstar

I am a bit puzzled by your set up. Wasn't Thunderbird downloading all your email each time you opened Thunderbird? Mine did and saved a copy of all the email on my hard drive. Were your accounts set up with POP3? I would think your computer should have a copy of all the old email...

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Friendly Neighbour

Yes Thunderbird downloaded everything.  I removed that particular account when I saw that all my old emails were still in Thunderbird with the imap setup.  Three weeks  later, when I did another migrate, they vanished from the 1st account I migrated.  I understand they should  still be there somewhere but I don't know where.  They appeared in the 2nd account I migrated (in Thunderbird) but not in the 3rd or 4th and they disappeared from the 1st.  I've looked in Thunderbird folder but can't see the actual email names so I amlost.  I followed Thunderbird's instructions to get back a removed account but it says the account isn't there.  However, Thunderbird also says the last two I migrated aren't there either and I never even removed those two and they very clearly ARE there.

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Rockstar

Not sure if this will help you but my new gmail account emails are stored in this folder:

 

C:\Users\Ron\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default\ImapMail\imap.gmail.com

 

This is a bit interesting as I don't recall to having the mail stored on my C: drive which is a SSD. 

 

My old Telus email is stored here on my 😧 hard drive. When I upgraded to a SSD I moved most of my data to the 😧 drive.

 

D:\Users\Ron\Documents\Thunderbird\Profiles\xxxxxxxx.default\Mail\pop.telus.net

 

 

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Friendly Neighbour

I have these

C:\Users\14033\AppData\Roaming\Thunderbird\Profiles\xxxxxxx.default\Mail

mail.telus.net

mail.telus-1.net

pop.telus.net

pop.telus-1.net

pop.telus-2.net

smart mailboxes

 then

C:\Users\14033\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default\ImapMail

imap.gmail.com

imap.gmail-1.com

imap.gmail-2.com

imap.gmail-3.com

imap.telus.net

imap.telus-1.net

imap.telus-2.net

then a repeat of  the  above with .msf files

I  feel there  must be a way to restore my 1st important thunderbird inbox but I have no clue as to how to do it.

I appreciate you taking the time to read this.

 

 

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Rockstar

What are the sizes of those files. Wondering if they have actual emails in them, or are empty...

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Friendly Neighbour

I'm sorry but they're all folders,not files.

mail.telus.net has  over  1,000,000 kb  in its inbox

telus-1.net has over 700,000 in its inbox

pop.telus.net has 115kb

pop.telus-1.net 1,868kb

pop.telus-2.net 3,131kb

smart mailboxes 0