Forum Discussion
Telus Mail to Gmail
We've always used IMAP and POP and have never used webmail, does this changeover affect us?
The solution to this problem is: start your own 'gmail' account and send out notifications to your contacts re: change of address. Bills, banking and other sensitive stuff should be through secure servers like protonmail, etc. I don't know why Telus decided on this hamfisted way of dumping their email service, rather than just saying it: email is no longer part of the 'package'. Oh well, going to be a busy week.
I agree it is an annoying decision by Telus. They are essentially just cancelling the e-mail part of their service, and telling us to use GMail. If I wanted to use GMail I would have gone that way a long time ago. However, the real problem as you obviously have figured out is that your Telus e-mail address is used everywhere by all your contacts, and frequently as your ID in many sites. The conversion offered by Telus lets you keep your Telus e-mail, but after that it gets difficult. I use Thunderbird/Lightning and it did not like the G-Suite google account that Telus gave me. I did figure it out and have come up with a acceptable solution while maintaining my Telus e-mail. The nice part of Thunderbird is that it lets you retain the POP3 feature of keeping your e-mail on your computer as well as keeping it synced in both directions with a Google Account. Yes, you lose the security of only having e-mail on your computer, but you gain the convenience of having your mail and calendar available on your phone - if you consider that an advantage....
May I ask what solution you came up with? Here is my problem. I have 4 email accounts on Thunderbird. They are scooby, bobbit, nimmer, and splitnod.
I migrated the scooby one first a few weeks back and had everything (in Thunderbird inbox) from 2016 and on that I had saved. Everything was fine for 2 weeks so I removed the original scooby account from Thunderbird.
Then last week, after I migrated the other 3 email addresses, all my old scooby inbox mails were gone from Thunderbird. 'Splitnod's' old inbox emails do show on 'splitnod' from 2016 and on but not on any of the other 3 email addresses. I did not remove the original nimmer or bobbit because the new ones (from gmail) did not contain my old inbox messages.
I really needed the ones from 'scooby' as it's my main email and I kept a lot of important emails there.
If I had known this was going to happen I would not have removed my Thunderbird Scooby account in the first place. At least I would still have all my old emails, some of which were very important.
I've spent hours on both chat and the phone with Telus support, who keep promising me my problem is a priority, but after more than a week and never hearing back from the two people I've dealt with, I believe they're just ignoring me. I am totally frustrated with this whole process and with Telus. If you have any input I'd really appreciate it. Thanks.
Not sure exactly what your situation is. About all I can tell you is how I did my conversion. I only had one account in Thunderbird which went back many years. I just left it as it was. I then created a new account in Thunderbird using the Telus instructions for Thunderbird with IMAP. The old e-mail just sits there inactive in the old account, and now the Telus gmail account is active. The e-mail is mirrored in the Thunderbird account and in the cloud gmail. Gives me access to my email with my phone and the gmail app.
My previous Telus email was set up using POP3 which downloaded the new email each time I opened Thunderbird. It was then gone from the Telus Webmail account. I made sure to open Thunderbird before Telus did the conversion to ensure I got all the mail. The only slight glitch was that occasionally I would use Telus Webmail to send out e-mail. Those sent e-mails were not downloaded to Thunderbird. However, when Telus did the conversion the (very old) sent emails were switched over to the new gmail account.
If one can accept that their cloud gmail is probably stored on a floating barge in some third world country it is a good system. With the Thunderbird mirror system I have them essentially all backed up on my home pc hard drive. I can access them even if gmail is down or I have no internet connection.
Same situation as you except I had 4 email accounts. The first one I also migrated according to Telus' instructions and all was fine. My old emails showed up in my new account and were there until I migrated the other accounts. In the meantime, because everything looked correct, I removed my old Thunderbird account. When I migrated my other 3 emails, the 1st one I did that day kept all the old Thunderbird emails for that particular account, while all the old emails from the 1st account I migrated vanished. Also, the other 2 accounts did not have them either. So I need the old emails from the first account I removed in the very beginning, as they were very important.
- NFtoBC
Community Power User
Not quite. It is the commercial product, nor the free one. Your emails should not be subject to the scanning and marketing the free product is subject to.
Hope you're right. Since I can't get into the webmail thing to set a date, I'm just going to let them transfer us and see what happens after. In the meantime we moved everything over to other services to try and get ahead of any catastrophes. If it's a smooth move then we'll revert everything back to our old emails and carry on. 🙂
