Forum Discussion
Support email address for account/billing issues?
Hi!
I'd like to not spend hours on hold with Telus. I have a non-urgent issue that is complex and cannot be achieved through self-serve. What communication method can I use to achieve this?
Specifically, I'd like to convert an account that I have with Telus into a corporate account, remove my name from the account, and merge the account with an existing corporate account. Complex, right? NOT something I can find in the support pages and NOT something that is going to be quick/easy. I don't mind if it takes a week.
I'd just rather not wait for 4 hours on hold to be transferred 15 times and be told that no one in the entire organization knows what to do (my usual experience with Telus).
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- FuzzyLogic
Community Power User
I've had pretty good success using the chat function. You will need to answer a few questions and then after it's determined you need to interact with a person you will be connected fairly quickly.
Telus has the worst customer service ever, good luck trying to speak with someone. The self service is a joke, you can't get answers to anything but obvious questions.
