Forum Discussion
Equipment returned via Canada Post but not delivered to Telus
I have returned Telus modem via Canada Post on Oct0ber 21, 2025. It's arrived in Richmond, BC, and status is "Out for Delivery" on October 24, 2025. It looks like Telus did not received the returned equipment. What are my options to cancel the charge for the equipment I have sent but it was either not delivered by Canada Post or received by Telus. Thank you.
1 Reply
TELUS_SupportOfficial Support Team
That's a tough situation! We'd like to help figure out where your modem went. We'll send you a PM and we'll look into it and work on getting that equipment charge taken care of.
