Super Slow Internet (Modem Reset & Restart Not Helping) How to Get Service?

[dkatz]

Hi folks,

I'm in the Parksville area. I don't see that there are any service outages here. I have super slow internet the last 3 days (4.1 mbps down / 0.5 up). Modem restart & reset do not help. I've been on hold for over an hour trying to get support. I have better things to do. Anybody know of a direct phone number to get to the service department?

[TELUS_Support]

Hello. Were you able to get through to our Tech Support team for assistance with this?

[dkatz]

No - will try again today. Hate being on hold for so long!

[TELUS_Support]

Appreciate your patience! They'll be able to investigate and/or look into the option of dispatching a repair tech to your home.