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Shaw cancel fee

GoodGuyGreg
Neighbour

Hello TELUS Forums,

After speaking with a Rep and successfully changing providers from Shaw to TELUS, the agent told me he would cancel Shaw for me. And that they would handle any fee or there would not be a cancelation fee.

However, after TELUS cancelled Shaw. Shaw has emailed me with a $600 fee for early cancelation. 

 

I would have just stayed with Shaw if I had to pay the fee. Please help!

1 REPLY 1

A-B
Community Manager
Community Manager

You'll need to speak with our Home Solutions team to get this done if the credit was missed. Give them a call at 1-888-811-2323 and they can take care of that for you.