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Returning equipment

Mayfirst
Just Moved In

My  elderly friend has moved into a nursing home. I have a bag of Telus equipment that she asked me to return. I don't know how to do this. The local store doesn't accept, I was on hold with Telus for over two hours yesterday, again today requested a call back - texted me to say they'd call in approx one hour, its now been over three hours. My friend is suffering from dementia and is unable to manage this. Her account was closed in September when she moved. I have a copy of her final bill. 

HELP!

1 ACCEPTED SOLUTION

WestCoasterBC
Community Power User
Community Power User

See the following information to return your equipment here. 

View solution in original post

3 REPLIES 3

WestCoasterBC
Community Power User
Community Power User

See the following information to return your equipment here. 

I am in the same situation. and i do not have 

  • TELUS account number and full service address
  • Phone number associated with the service(s)

how do i return it without these

Why cant i drop off at store and they can look up the account associated with the SN as the could before COVID

A-B
Community Manager
Community Manager

Hello. I'll send you a private message to discuss further, thanks.